Refund policy

SARASOTA ALLIANCE PROMOS
Last updated: July 14, 2026

At SARASOTA ALLIANCE PROMOS, we are committed to providing a satisfying shopping experience. If your purchase does not meet your expectations for any reason, the following process outlines how returns and refunds are handled.

1. Return Window

Customers have 30 calendar days from the date of delivery to request a return.

To be eligible for a return, an item must meet the following conditions:

Be in the same condition in which it was received.
Be unused, unworn, and include all original tags and accessories.
Be returned in its original packaging.
Be accompanied by proof of purchase (order confirmation or receipt).

2. Return Request Process

All returns must be authorized in advance by Trivomko. To begin the process, customers should contact us at support@sarasotaalliancepromos.com, stating the reason for the request.

Once the request has been reviewed and approved, the customer will receive return instructions, including the return address and any additional information required to complete the process.

Items returned without prior authorization may not be accepted.

3. Damaged, Defective, or Incorrect Items

We recommend inspecting your order as soon as it arrives. If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible with the following information:

Order number.
Description of the issue.
Photos or supporting evidence, where applicable.

Trivomko will review the issue and provide an appropriate resolution, which may include a replacement, refund, or other solution depending on the circumstances.

4. Items Not Eligible for Return

The following items are not eligible for return:

Items that have been used, washed, altered, or damaged after delivery.
Items missing original packaging, tags, accessories, or components.
Items sent back without prior return authorization.

Sale or promotional items may be subject to different return conditions, as noted at the time of purchase.

Gift cards, where offered, are non-refundable.

5. Exchanges

To exchange an item for a different product, size, or variation, the fastest option is to request a return of the original item (subject to approval) and place a new order separately.

Exchange requests are evaluated on a case-by-case basis, depending on product availability.

6. Refunds

Once the returned item is received, Trivomko will inspect it to confirm that it meets the return requirements.

The customer will then be notified whether the refund has been approved or denied.

If approved:

The refund will be issued to the original payment method.
Processing may take up to 10 business days.
Additional time may be required by the customer's bank or payment provider for the funds to appear in the account.

If more than 15 business days have passed since refund approval and the funds have not been received, please contact support@sarasotaalliancepromos.com.